1. Data Controller
Zuwa, operator of the platform, is the controller responsible for the processing of personal data collected through the website and related services.
2. Data We Collect
We may collect the following categories of data:
- Identification data: first name, last name, phone number, email address.
- Booking data: itineraries, dates, passengers, history.
- Payment data: information sent to payment providers (the full card number is never stored).
- Technical data: IP address, device type, browser, connection logs.
- Communication data: messages exchanged via WhatsApp or email.
3. Purposes of Processing
- Provide and manage booking and parcel services.
- Process payments and issue confirmations.
- Respond to customer support requests.
- Improve the quality and security of the platform.
- Comply with applicable legal and regulatory obligations.
4. Legal Bases
Processing is based, depending on the case, on the performance of the contract, the user's consent, compliance with legal obligations, or the legitimate interest of Zuwa.
5. Data Sharing
Your data may be shared with:
- Partner transport companies, solely to fulfill your booking.
- Authorized payment providers.
- Public authorities when required by law.
Zuwa never sells your personal data.
6. Retention Period
Data is retained for as long as necessary for the stated purposes, then archived or deleted in accordance with applicable legal retention periods.
7. Security
Zuwa applies technical and organizational measures (encryption in transit, access control, monitoring) to protect your data against unauthorized access or loss.
8. Your Rights
You have the following rights over your data:
- Right to access, rectification, and erasure.
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw your consent at any time.
To exercise your rights, write to us at privacy@zuwa.ne.
9. Cookies
The use of cookies is described in our Cookie Policy.
10. International Transfers
When data is transferred outside of Niger, we put appropriate safeguards in place to preserve confidentiality.
11. Minors
Zuwa services are not intended for use without supervision by minors under the age of 13.
12. Contact
For any question regarding your data: privacy@zuwa.ne.