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Terms of Service

These terms govern your use of the Zuwa platform and related services. By using Zuwa, you agree to these terms.

Last updated: April 22, 2026

1. Purpose

Zuwa is a digital platform that connects travelers with transport companies in Niger, enabling ticket booking and parcel sending via the web app and WhatsApp.

2. Acceptance of Terms

By accessing the Zuwa platform or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

3. Access to the Service

Use of Zuwa is restricted to adults, or minors accompanied by a legal guardian. You agree to provide accurate information and maintain the confidentiality of your account.

4. Bookings and Payments

  • Displayed prices are set by partner transport companies.
  • Payment is made via the offered methods (mobile money, card, agency counter).
  • A booking confirmation is sent via WhatsApp or email.
  • Zuwa acts as a technical intermediary and does not operate the vehicles.

5. Cancellation and Refunds

Cancellation policies are defined by each transport company. Refund requests must be submitted according to the rules of the relevant company. Zuwa facilitates the process but cannot override the carrier's decision.

6. User Obligations

  • Use the platform in compliance with the laws in force in Niger.
  • Do not interfere with the technical integrity of the service.
  • Respect other users and carrier staff.
  • Present a valid ID document when boarding.

7. Liability

Zuwa takes every reasonable measure to ensure the availability and accuracy of information. However, Zuwa cannot be held liable for delays, cancellations, or incidents that are the responsibility of the carriers.

8. Intellectual Property

All elements of the platform (trademark, logo, interface, content) are the exclusive property of Zuwa or its partners. Any reproduction without authorization is prohibited.

9. Personal Data Protection

Processing of personal data is detailed in our Privacy Policy.

10. Changes to the Terms

Zuwa reserves the right to update these Terms at any time. Users will be notified of any significant changes.

11. Governing Law and Jurisdiction

These Terms are governed by Nigerien law. Any dispute will be submitted to the competent court of Niamey, after an attempt at amicable resolution.

12. Contact

For any question related to these Terms, contact us at contact@zuwa.ne.